Accessibility Statement
Last Updated: 10th of June 2025
At Gebr. Heinemann SE & Co. KG we are committed to ensuring that our digital platform is accessible to all users, including those with disabilities. We strive to provide an inclusive experience by adhering to best practices and accessibility standards.
Our Commitment to Accessibility
We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA to enhance accessibility for all users, including those using assistive technologies such as screen readers, magnifiers, and voice recognition software.
We regularly review our website to identify and address accessibility barriers and continuously improve the user experience.
Accessibility Features Web
We have implemented the following features to make our website more accessible:
● Keyboard Navigation: Users can navigate our site using only a keyboard.
● Screen Reader Compatibility: Our website is designed to work effectively with screen readers such as VoiceOver, NVDA, and JAWS.
● Color Contrast: We ensure sufficient contrast between text and background elements for readability.
● Alternative Text: Images and non-text content include meaningful alternative text.
● Resizable Text: Users can adjust text sizes without loss of functionality
● Descriptive Links & Labels: Buttons, links, and form elements are clearly labeled for easy understanding.
● Error Identification & Assistance: Form errors are clearly communicated to assist users in completing inputs correctly.
Ongoing Improvements
We continuously work towards enhancing our website’s accessibility. As part of this effort, we:
● Conduct regular accessibility audits.
● Seek feedback from users, including individuals with disabilities.
● Update content and features to meet evolving accessibility standards
Known Issues
We acknowledge that some areas of our website may still require improvements.
We are actively working to resolve the following
• Alt Tags for teasers and finalization homepage accessibility (Go live 22nd of July)
• Keyboard Navigation – Possibility to skip to main content (Go live 22nd of July)
• Checkout Order Process: Redesign and accessibility (October)
• Registration forms: Redesign and accessibility (October)
• User account: Redesign and accessibility (December)
• Content pages (e.g. Payment) (December)
Accessibility Features App
We have implemented the following features to make our website more accessible:
● Screen Reader Compatibility: Our app is designed to work effectively with screen readers.
● Descriptive Links & Labels: Buttons, links, and form elements are clearly labeled for easy understanding.
● Error Identification & Assistance: Form errors are clearly communicated to assist users in completing inputs correctly.
Ongoing Improvements
We continuously work towards enhancing our apps’s accessibility. As part of this effort, we:
● Conduct regular accessibility audits.
● Seek feedback from users, including individuals with disabilities.
● Update content and features to meet evolving accessibility standards
Known Issues
We acknowledge that some areas of our app may still require improvements.
We are actively working to resolve the following
• Color Contrast: contrast between text and background elements for readability
• Resizable Text: adjust text sizes without loss of functionality
• Checkout Order Process: Redesign and accessibility
• Registration forms: Redesign and accessibility
• User account: Redesign and accessibility
• Content pages (e.g. Payment)
Need Assistance?
International customer service hotline:
00800 222 44 222 (Depending on the country or network provider fees may apply)
German landline:
+49(0) 40 80 00 45 40 (standard rates; prices from mobile may vary)